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3 Questions to Ask Yourself Before Diving Into the New Instagram Re-targeting Through Facebook Ads Manager

If Apple stores have taught us anything, it’s that humans tend to be attracted to that new shiny thing. Digital marketing trends have been no different for business owners, wanting to be the first to test drive a new functionality and remain competitive. Facebook and Instagram, along with other social platforms dangle ‘carrots’ in front of us and use behavioural marketing to entice us with the FOMO (fear of missing out). Smart business owners will see through these tactics and will approach new functionalities like this not with caution but with purpose. They will take their time, plan a strategy and understand this new tool before they jump straight into it. At the end of the day, Facebook just like any other business is operating to make a profit and just because something is available doesn’t mean it’s going to fit within your larger marketing strategy.

Ask yourself the following questions before stepping into the unknown territory of Instagram re-marketing.

Have you converted your Instagram profile to a business page?

This is important because unless you have converted your personal profile into a business account, you will not have access to this function. Many of the people I have spoken to that have avoided switching to a business profile have done so because they believe it will have a negative impact on their reach. Not only does a business account give you more credibility, the functionality is increasing on Instagram business accounts and if you don’t switch, you won’t have access to same level of tools that your competitors have access to. Converting your account is really easy, simply go to settings in Instagram and click ‘Switch to a business account’, and then you’re set!

If you’re looking for other ways to add credibility to your business, I recommend taking look at my blog post, taking you through the steps of verifying your Facebook page.

How relevant is my audience on Instagram?

When buying followers was all the rage, did you get sucked in to THAT shiny new ‘quick fix’? If you did then targeting those who have liked your page is probably a tactic to avoid if you’re looking for the most effective way to spend your marketing budget. Even if you haven’t bought any followers, you should still sift through your followers and take a look at who the majority of your followers are, where they are located and decide if they are a potential market that your business could connect with further than just a like on Instagram. How many followers do you have?

If you did purchase followers and are curious to see what a Click Farm looks like, click here.

Are the people who like my posts the people I want to connect with?

Do your hash tags include words like ‘#fun’, ‘#smile’ or ‘#beautiful’? If you use these phrases, you are more likely to attract a higher number of ‘likes’ however, there is a much higher chance that that engagement is wasted on Instagram users that have no relevance to you. Take a look at your last Instagram post and identify the percentage of likes that have come from people you would consider customers or potential businesses or influencers you would like to partner with. This will help you decide if these profiles are connections your business could leverage.

 

Bonus tip: If you have a new page, build it up before using it to re-target to maximize the benefit.

 

 

The top 7 cafe’s to work from as a business professional in Newcastle

As a marketing strategist, I am fortunate enough to find myself in a role that means I’m not confined to a particular space or a desk. I like being on the go and the variety in work-spaces certainly suits me! While Rumble Social is based in Newcastle, it’s not uncommon for me to work from my home, at DaSH, a co-working space in Charlestown or at a cafe to meet clients in Newcastle, the Central Coast and Sydney. As I am now reaching the two year mark in my business, I feel like I have found a pretty good selection of cafe’s around Newcastle that welcome me to set up for the day and work from my laptop. In my travels, I have found that not all venues are so inviting when they see you have a laptop in tow. I understand that some businesses see this as taking up a table unnecessarily and it could mean less patronage, while others welcome the fact that I will be ordering numerous coffee’s and a bite to eat. As a business owner myself, it’s important that I respect the businesses decisions of others.

To help other business owners, professionals, digital nomads, freelancers and the like, I have put together this list to avoid any awkwardness when determining where to schedule your next meeting or day out of the office. Here are my favourite places to frequent around Newcastle.

 

Q & Co

The Esplanade, Warners Bay

Lake views, fresh decor and friendly staff – there’s a lot to love about Q&Co. I have found this venue great for a takeaway coffee, the staff are very friendly and super quick. If I have a meeting at Warners Bay, Q&Co is my go-to as a central location to meet my Lake Macquarie based clients.

 

Ground Floor

Hunter Street, Newcastle

Ground Floor is great place for casual meetings or for killing a couple of hours on your laptop. I love going in Winter and sitting outside to soak up the sun that peeps through the fig trees lining the mall. Inside there is a lot comfy chairs to settle into and cosy corners to hide in. This is one of the most popular cafes in the mall so avoid at lunchtime as it can get very busy and can mean it’s not the most productive place to meet with others. The free Wifi is plus too!

Xtraction Espresso

Bolton Street, Newcastle

Kenn, The owner of Xtraction, is the ideal cafe owner. He has a genuine interest in his customers and is constantly trying to make their lives better by making small changes to the experience at Xtraction. Whether it’s an app so regulars can order ahead or free Wifi – this place has the customer at the heart of it and being in the CBD, welcomes busy professionals with open arms.

One Pickett Fence

Honeysuckle

I have only been a handful of times but each time the staff have been so friendly and I just can’t get past quaint white picket fence barricading the outdoor seating from the road! I find that Honeysuckle has a lack of great coffee spots but this is certainly the exception. The only thing that’s missing is the water views but that just means there are less distractions so my productivity is at it’s peak.

The Letter Q

Joslin Street, Kotara

Nestled in the heart of Kotara, you will find a small shopping village that will lead you to believe you have ended up in a small country town. Don’t be fooled, you are actually less than 500m from one of the largest shopping precincts in Newcastle. The Letter Q have your coffee needs covered without the hassle of finding a park in Westfield, with the added charm of a Novocastrian owned and operated business. Owners Kendall and Deb are a mother daughter team producing hundred of baked goods from the site every week. I have had a number of meetings here and while it is quite small and can get to capacity quickly, it’s great for a casual, quick coffee with a client.

Little White Bull

The Esplanade, Warners Bay

For the best coffee in Lake Macquarie, go and see Jinny, Jenna and the team at LWB. This funky little place offers great food, awesome service and better yet – free Wifi with views of the lake! You can usually get a park right out the front except for lunchtime but with no parking metres, finding a park in the car park out the back shouldn’t be a problem at any time of the day.

The Depot

Darby Street, Newcastle

Another one of my go-to’s is the Depot on Darby. I find the Depot to be a great spot if you’re meeting someone for the first time because the staff are friendly, attentive and give you the space you need. The lunch and breakfast menu with suit even the fussiest of eaters and there’s free Wifi if you choose to use it. For an afternoon sugar attack the freak shakes and smoothies come in very handy!

 

I’d love to hear where you have found to be a great spot to work in Newcastle. If you have somewhere to add to the list, leave a comment below.

 

Strategic Digital Marketing for Real Estate Agents

Recently I have had the pleasure of working with a couple of agents in the booming property market of Newcastle. Since, I have come to realise two things. The traditional selling techniques of agencies are becoming less relevant to customers and competition is heating up. I say this as I open up my recycling bin to find it overflowing with various real estate marketing collateral that has been clogging up my mailbox. Each one looks like the other and none are going to make me pick up the phone. Instead, if I was in the market to sell, I might head over to a website and review the testimonials after receiving marketing material, making digital marketing in real estate more essential than ever.

As I mentioned in a recent blog post, buyers and sellers are changing, they are becoming independent, competitive and more desensitized than ever. It is increasingly important for sales agents to be constantly be searching for the best way to connect with their market. Often there is a disconnect between the marketing and sales teams in the real estate industry. When working in harmony, marketing efforts should produce warm, qualified marketing leads for the sales team to convert.

I think the catalyst that is needed to stand out is quite simply a mindset shift. Agents could be investing more heavily in inbound, digital assets and marketing rather than pushing out these messages via a channel that is expensive but not targeted or measurable, and often not a part of a larger campaign. The following points are ways that agencies can further improve their digital presence to complement their current marketing and sales activities.

Sell more intelligently on social

Social media is exactly that – a way to connect on a social level. I have never been to a page with a large following that just pushes out content selling themselves. Agents can’t just sell properties, they need to engage and find a relevant connection with buyers by offering relevant and educational content.

Give your content purpose on social. Take an outside-in approach – what does your client or buyer want from your presence? When we work with clients, we map out the buyer’s journey to improve and add value to the entire experience. This helps us determine where it’s needed most. Other than the selling process, how can you as an agency add value to their experience? Develop a strategy to answer these questions and bring purpose to your presence. Explore content that demonstrates value rather than sell it.

 

Use social advertising

More and more agents are adopting social advertising, but few are using it to its full potential. Research suggests the average buyer will take 30-60 days to search for a property prior to making an offer. Within this time they will be using specific criteria and view multiple properties that are likely to have some similarities. Agents can use this information to re-target potential buyers with properties they ‘recommend’ and strike while the iron is hot. This tactic is commonly used in digital marketing and in a high involvement purchase like property, re-targeting can play a crucial role.

Using various targeting techniques to grow your social audience and distribution lists is another great way to use social advertising. This will capture the interest of passive and active buyers and proves to be a great awareness exercise.

 

Personalise the experience

Above I introduced the idea of ‘passive’ and ‘active’ buyers. If you’re an agent you will be well aware of the difference but are you marketing to these buyers differently? They are in a different stage of the buyer’s journey so you should be. A way to target specific markets whether that be active, passive or with particular interests, is through segmentation. This will allow you to personalize the experience depending on the user’s last action. For example, you may send out an email inviting people to a workshop, some click through for more information, some don’t open the email and others open the email but don’t click further. Specific messages can be generated through automation to either provide more information to those who opened the email and didn’t click through or didn’t open the email to entice them further and remind them of the information. This can be referred to as a nurturing campaign and I consider it to be an essential strategy for any agent.

 

Take the time to better understand your audience

A major set back to achieving what I have mentioned above is a lack of understanding about your buyers and sellers in the first place. Get stuck into the data from social platforms, website, email campaigns and other digital assets and let it tell a story about your customer. Agents can have access to this sort of data and use it to better align their sales messages. The insights gained from this data are invaluable and a key ingredient missing from most agencies marketing efforts. How did the buyers that registered their interest find your listing? Perhaps it was on Domain.com.au but how did they get there? Did they search for it via Google or did they see the listing you shared on social media? Understanding attribution will allow your agency to develop more effective campaigns and ensures you are present where you need to be, maximising the marketing budget.

While digital marketing won’t make the sales process redundant, it should be used to complement it and assist the well informed buyers and sellers of today through the funnel. Utilising these tactics will not only improve and help automate your agent’s processes, it will also leave the agents to do what they do best – support their clients through potentially the most important investment of their life.

 

To learn more about how we can help those in the Real Estate Industry, click here.